Contact Williams Creek Water Restoration

What should you do first when water gets into your house in Williams Creek?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• A backup through the floor drain should be handled as sewage cleanup until the crew says otherwise, so stop using sinks and toilets for now.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• Homes near the White River can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What should you have ready when you call Williams Creek Water Restoration?

A few details on the first call help the crew plan the visit before they leave.

• Whether you were able to close the main valve.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• Whether this happened overnight or in the last hour.
• Roughly when the house was built. Much of Williams Creek went up in the 1920s to 1960s, and the age points the crew toward likely trouble spots.
• If you plan to file a claim, which company your policy is with.
• Whether you were able to reach the breaker panel.

It's fine to guess on any of these, and the crew will confirm the details on site.

What should you expect when the crew shows up in Williams Creek?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

For a sewage backup, expect the crew to clean and disinfect the area before drying starts, and to remove soaked materials that can't be saved.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

How does the age of Williams Creek homes change a water call?

Williams Creek has homes from the 1920s to 1960s, so the plumbing varies a lot from street to street. Tell us roughly when yours was built. Typical houses here are ranch and Tudor Revival homes. Basements are the norm in this area, so the crew checks the foundation walls and the sump pit on most calls. Parts of Indianapolis still run on combined sewers, so a hard rain can push water back up through basement floor drains. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Large old trees near the house raise the odds of roots getting into an older sewer line. Share what you know about the house on the call, even if it's a rough guess.

What parts of Williams Creek and nearby towns do we cover?

The Williams Creek crew covers these neighborhoods:

• Williams Creek Estates
• North Pennsylvania Street Corridor · built mostly in the 1930s to 1960s, most with basements
• College Avenue Boundary Area · built mostly in the 1940s to 2000s, basements are common
• Spring Mill Woods · most with basements
• Marott Park Adjacency · built mostly in the 1930s to 1950s, basements are common

If you're just outside Williams Creek, in Meridian Hills, Asherwood, Holliday Park, Crooked Creek, Augusta, Crooked Stick, Sawgrass and Village of West Clay, this is still the number to call. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What should you know before you call?